Sife Oy Privacy Policy (Cleaning Marketplace)

Last Updated: October 2, 2025

This Privacy Policy describes how Sife Oy ("Sife Oy," "we," "us," or "our") collects, uses, and discloses your personal information in connection with your use of our technology platform and related services (collectively, the "Service").

We are committed to protecting your privacy and handling your personal data in a transparent manner.

1. Data Controller and Contact Information

Sife Oy is the data controller responsible for processing your personal data under this Policy.

Contact Details:

• Name: Sife Oy

• Address: [Insert Company Address in Finland]

• Email: [Insert Dedicated Privacy Contact Email]

2. Information We Collect

We collect information directly from you when you use the Service, as well as automatically when you navigate the platform. The types of data collected vary depending on whether you are a Customer or a Cleaner.

2.1 Information Collected from Customers

Category

Data Collected

Purpose of Collection

Legal Basis (e.g., GDPR)

Identity & Contact

Name, Email address, Phone number.

To create an account, manage communications, and provide service updates.

Contract performance.

Service & Location

Service address, details of the property, specific cleaning instructions, desired date/time.

To facilitate the booking, allow the Cleaner to perform the service, and verify job location.

Contract performance.

Transaction Data

Payment status, booking history, final price. Note: We do not directly store full payment card details; these are handled by third-party payment processors (e.g., Stripe).

To process payments, manage compensation, and record service fees.

Contract performance & Legal obligation.

Feedback Data

Ratings (1-5 stars) and written feedback provided after a cleaning service.

To maintain platform quality, enhance the user experience, and manage Cleaner visibility/trust.

Legitimate interest.

2.2 Information Collected from Cleaners

Category

Data Collected

Purpose of Collection

Legal Basis (e.g., GDPR)

Identity & Admin

Name, Phone/Email, City/Area, Skills, Activation status (set by Admin).

To create and manage the Cleaner’s contractor account, assign gigs, and manage platform access.

Contract performance (Independent Contractor Agreement).

Financial Data

Total customer payments, cleaner earnings calculation (Total Customer Payment−13€)×80%), payout dates, and "Mark as paid" notes.

To calculate and facilitate compensation and comply with financial record-keeping obligations.

Contract performance & Legal obligation.

Performance Data

Gig claims, service start/finish times, customer ratings, and visibility settings.

To manage job allocation, track performance, and determine eligibility for future gigs.

Contract performance & Legitimate interest.

3. How We Use Your Information

We use the collected information for the following primary purposes:

• To Connect Users: Matching Customer bookings with eligible Cleaners based on location, availability, and required skills.

• Service Fulfillment: Processing bookings, facilitating payments, and providing notifications (e.g., "Cleaner has arrived").

• Platform Operations: Monitoring system performance, managing the Unclaimed Gigs (48h Alert) process, and tracking Cleaner payouts.

• Communication: Responding to inquiries, resolving disputes, and sending service-related updates (reminders, confirmations).

• Improvement: Analyzing usage patterns, feedback, and ratings to enhance the quality and reliability of the platform.

• Legal Compliance: Enforcing our Terms of Service and meeting legal and regulatory requirements (e.g., tax and accounting).

4. Sharing and Disclosure of Personal Data

We share your personal data only as necessary for the provision of the Service and as described below:

4.1 Sharing Between Customers and Cleaners

When a Cleaner claims a job, the Customer receives the Cleaner’s profile and rating. Conversely, the Cleaner receives the Customer’s service address, instructions, and name necessary to perform the booked service.

4.2 Third-Party Service Providers

We use third parties to perform services on our behalf, including:

• Payment Processors: To handle secure payment transactions (e.g., Stripe, MobilePay).

• Cloud Hosting: For data storage and application operation.

• Communication Services: For sending in-app messages and email notifications.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security and Retention

5.1 Security

We implement appropriate technical and organizational measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure.

5.2 Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we will retain user account data for the duration of your active relationship with Sife Oy and for a period thereafter as required by law (e.g., Finnish tax law requires retaining financial records for a set period).

6. Your Data Protection Rights

In line with GDPR and applicable Finnish data protection laws, you have the following rights regarding your personal data:

1. Right to Access: The right to request copies of your personal data.

2. Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.

3. Right to Erasure ('Right to be Forgotten'): The right to request that we delete your personal data, under certain conditions.

4. Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.

5. Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.

6. Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided in Section 1.

7. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.